Coverage and analysis of major events and breakthroughs in the telecom industry, as well as insights into the inner workings of PortaOne.
While a mobile app is a must-have for any VoIP provider, the real battle for business deals is often won in the browser. Discover why a web dialer is the fastest way to remove onboarding friction, close complex sales, and deliver a professional business calling experience without the app store hurdles.
The PortaOne Billing Simulator is our lean experiment to bring simulation-driven development to telecom billing. Inspired by healthcare, space, and SaaS, we’re building a tool to safely test telco pricing ideas, validate profitability, and integrate with CRMs, before you ever go live.
PortaOne YouTube channel was an evolutionary path for our team. Discover why George Lucas contributed to its success, how the bombings of Ukraine “spoiled” the soundtrack and how our designer managed the last-minute escape from Kherson to discover his superpowers of talking art to robots.
How did a printing press error and a school olympiad in physics influence the future of PortaCare? Why and how did PortaOne move our support department from Kyiv to Chernihiv and Sumy? How did Kyiv become PortaOne’s center of niche competence? Read part 2 of the PortaOne Support saga.
In the first part of a long and wide-ranging saga, we tell you how our PortaOne Support team sprouted out of two Kyiv apartment kitchens, when we launched our call center, and how our first CSM came onto our team.
Why does Tesla’s ultramodern support still use SMS? What did the early P2A messaging apps have to do with psychiatry? Our local guide in this chatbot’s story is Leonardus “Leslie” Herps — founder and CEO of Redworks/RGTN and a long-time customer of PortaOne.
