Coverage and analysis of major events and breakthroughs in the telecom industry, as well as insights into the inner workings of PortaOne.
How did a printing press error and a school olympiad in physics influence the future of PortaCare? Why and how did PortaOne move our support department from Kyiv to Chernihiv and Sumy? How did Kyiv become PortaOne’s center of niche competence? Read part 2 of the PortaOne Support saga.
In the first part of a long and wide-ranging saga, we tell you how our PortaOne Support team sprouted out of two Kyiv apartment kitchens, when we launched our call center, and how our first CSM came onto our team.
Why does Tesla’s ultramodern support still use SMS? What did the early P2A messaging apps have to do with psychiatry? Our local guide in this chatbot’s story is Leonardus “Leslie” Herps — founder and CEO of Redworks/RGTN and a long-time customer of PortaOne.
The only way organizations can build true resilience is through handling real-life situations. Today’s story explains what helped PortaOne ensure that our tech infrastructure could survive both the OVH fire and the first weeks of the Russian invasion. And what a high school computer science teacher has to do with it all.
We would rather not be writing this post. However, the war is a new reality for our families, homes, and business. Here are some stories from the Ukrainian cities and families under the Russian siege. You may know them as your PMs, BAs, support engineers, and developers. Now read about the other side of their lives.
Microsoft might remind you of that super-ex with whom you may feel a kind of love-hate, but definitely not indifference. Right now, Redmond is scoring a big hit in office telephony with the add-ons for Microsoft Teams PBX – already drawing more daily active users than any competition. Microsoft has been taking a radically different approach with Teams since the very inception of the project. And that approach is now paying back hugely.
Information and analysis on telecom topics: trends, technologies and companies that are shaping telecommunications.
PortaOne has been developing billing, business support systems, and cloud telephony software for communication service providers for over two decades. We’ve helped over 500 forward-thinking telcos in 100+ countries become market leaders while keeping the total cost of ownership for their business support systems under control.
We offer an unlimited lifetime license, and our open-architecture platform lets our customers quickly develop new services in-house. We give access to the source code to our customers to ensure security validation and transparency.
Visit www.portaone.com to find out how we can help you succeed.
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