Latest post
Why Voice AI Cost Per Customer Is Still a Mystery to Operators
Rob Sikorski
June 18, 2026
Why can’t most voice AI operators tell you what a single customer actually costs them? Behind every AI call sits a fragmented multi-vendor stack generating charges across different billing units and cycles. Discover the hidden production costs that standard pricing pages completely leave out.
Technology
Why Voice AI Cost Per Customer Is Still a Mystery to Operators
Why can’t most voice AI operators tell you what a single customer actually costs them? Behind every AI call sits a fragmented multi-vendor stack generating charges across different billing units and cycles. Discover the hidden production costs that standard pricing pages completely leave out.
Rob Sikorski
June 18, 2026
Technology
On-Premise vs Cloud: When a Deployment Model Becomes a Business Decision for CSPs
Cloud deployment is often the default choice for CSPs – but not always the right one. Learn when on-premise infrastructure becomes a strategic advantage for compliance, control, and long-term flexibility.
Svitlana Melnychuk
June 10, 2026
Technology
Enterprise WebRTC Is No Longer Optional: Find Out How This Technology Is Helping CSPs Offer a Competitive Modern Business Service
WebRTC is no longer a “nice to have” technology for CSPs serving enterprise customers. As businesses expect their communications to work instantly across browsers, mobile apps, and modern workflows, WebRTC has become the foundation for delivering secure, flexible, and easy-to-deploy business communications services. Read on to learn why.
Svitlana Melnychuk
May 26, 2026
Featured
Whale-Shaped Chocolates, “Dangerous” Oslo, and the Sonar That Finally Tells Us What Telecoms Actually Want
If you’ve grown up in Sumy or Kyiv (especially these days), and someone drops you into Oslo, the first thing you do is ask the locals: “Where are the dangerous parts in Oslo?” Spoiler alert: the answer is going to disappoint you. But the story of how we eventually built a global telecoms sonar to hear what our customers actually want started in those very Norwegian neighborhoods, while two preschool kids waited for whale-shaped chocolates back home.
Oleg Shevtsov
May 12, 2026
Featured
Web Dialer vs Mobile App: What VoIP Providers Should Prioritise for Business Calling
While a mobile app is a must-have for any VoIP provider, the real battle for business deals is often won in the browser. Discover why a web dialer is the fastest way to remove onboarding friction, close complex sales, and deliver a professional business calling experience without the app store hurdles.
Svitlana Melnychuk
April 28, 2026
Technology
AI Billing: Déjà Vu or Just a Discipline Gap?
AI billing systems exist today, but the real challenge lies in execution. As AI startups scale, fragmented systems, limited cost visibility, and misaligned pricing gradually create risks — ones the telecom industry already faced two decades ago.
Roman Khalenkov
April 1, 2026