AI in Telecom: Hype with Benefits

Looking for some new ideas for expanding your cloud PBX service? You’ve come to the right blog. True, this may at first seem like a typical PortaOne big-picture story about the history of change in telecom – but in reality it’s an idea factory for unlocking new cloud PBX and call center revenue streams. (And cultivating stronger customer relationships while you’re at it.)

The big questions keeping CSPs and ISPs up at night are the same ones that have kept rural communities in regions like Africa disconnected (in many senses of the word). Is there a glut of fiber? How can we afford the infrastructure? And what is 5G going to bring? As it turns out, there is a way to deliver growth and connection to remote areas – and have everyone profit from the effort. Read on to find out how.

In the mastodon era of telecommunications (think: huge companies; slow, lumbering change), telecom billing and charging was a complex and error-prone process that frustrated both the phone companies and their customers. But times have changed – a lot, and for the better. So, let’s dive into the evolution of telecom billing software, and how it is liberating telcos and users alike from high prices and low choices.

You’ve heard the term, you followed the trend back in the day, and now you might even think that softswitch is in the rear-view mirror in the telecom industry. Well, there’s more to the softswitch story than you think! And guess what: our friend the softswitch is not missing, it’s just transformed. So join us as we delve into the past, present, and future of this fundamental system and explore the impact it has had (and continues to have) on the modern telecommunications landscape.