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PortaOne Documentation Portal: Growing from One-PDF-Fits-All into a Modern Knowledge Base
Henry The AI Bot (or Not)
May 1, 2024
Does a good product need a manual? In SaaS business, you bet it does, and it better be a darn good manual! Discover how the PortaOne team experimented with different formats and media for over two decades of customer service to deliver the best product documentation you’ll ever need in telecom.
Technology
Everything You Wanted to Know About Click-to-Call but Were Afraid to Google
Click to call, CTC, click-to-call – there are plenty of ways to spell the type of solution that allows you to dial any phone number with a single click. Discover how they can affect the productivity of your team.
Anton Pustovoi
August 27, 2021
Featured
What Connects Source Code Ransom, PortaOne, Captain Phillips, and the US Navy? ⚓
It was a regular Thursday morning for Roman Khalenkov, chief commercial officer at PortaOne. Roman brewed his coffee and posted a new set of Barcelona street art to his Instagram. He then opened his office email and…
Hennadiy Kornev
August 3, 2021
Technology
What Is MR? Part 4: How We Closed the MR Gap with Dual Version
Dual Version allows gradual migration of customer batches to a new release, avoiding the risks of unexpected downtime and impaired user experience. In this story we explain how we launched DV, failed, pivoted, and re-launched it again successfully. We also tell the story of a smart dude who never gives up.
Hennadiy Kornev
July 5, 2021
Technology
What Is MR? Part 3: How We (Successfully) Launched Agile Delivery in Telecom
Agile, Scrum, and Kanban were fancy in the 2000s. Today, it seems, everyone in software development either tried them and dropped them or is a staunch devotee. But our experience with Agile in the 2020s is a bit different – and particularly interesting.
Hennadiy Kornev
June 25, 2021
Featured
What Is MR? Part 2: How We Improved Telecom Configuration Management a Decade Before Anyone Else
After switching to Linux and by mid-2000-s we had sufficient engineering teams to scale installs of our software. We saw building our telco configurator as one of the major essential features to continue growing and stay competitive
Hennadiy Kornev
June 15, 2021
Featured
The Low Code and No Code Telecom Debate
So what if we told you that it’s possible to develop a software program, web app, or mobile app for your company without hiring a programmer and without spending weeks or months learning to code yourself?
Lynn Puzzo
June 8, 2021
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